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<h4>You Lead the Way. We’ve Got Your Back.</h4>With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. The Consumer Banking Organization’s mission is to become essential to Members lives by providing Everyday Banking products with unparalleled value, service, and convenience while also serving as a key source of funding for the Company. With an industry-leading value proposition, the debit card is a first-of-its -kind for AXP and a product differentiator for the checking account. This role will lead the team designing and executing the debit, cash, and Bill Pay strategies. This person will define the value proposition and product features, as well as partner cross-functionally to lead key projects. With a focus on driving growth and adoption, this role offers a unique opportunity to advance the strategic roadmap for the product, drive flawless execution of feature launches, and identify new areas of growth potential that will meet customers’ needs.&nbsp;How will you make an impact in this role? <ul><li>Define, communicate and advance the debit and cash roadmap, identifying new features to meet customer needs and ensuring the product’s success </li><li>Lead the design, delivery and ongoing management of new product features, including Bill Pay and Cash Deposits, as well as of key capabilities </li><li>Actively manage performance and engagement across debit, cash and MR</li><li>Enable transformational growth by innovating the value proposition and articulating new capabilities to meet the needs of potential partners </li><li>Partner with key organizations including Product Development, Business Checking, GMNS, MR, GCO and Servicing to advance the roadmap and drive synergies</li><li>Lead a dynamic and high-performing team</li></ul><h4>Minimum Qualifications </h4><ul><li>Action-oriented, entrepreneurial spirit &amp; thrives in a fast-paced environment with the ability to stay calm under pressure and flexible amidst change </li><li>Outstanding internal and external partner relationship/negotiation/influence skills</li><li>Demonstrated intellectual curiosity with excellent analytical and financial acumen </li><li>Strong project management skills and ability to lead multiple projects and priorities </li><li>Solution-oriented thinker, with ability to proactively identify areas of opportunity and drive results</li><li>Team player with a passion to build the best customer experience for our customers &nbsp;</li><li>Bachelors Degree</li></ul>Salary Range: $145,000.00 to $230,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Director, Product Management - Debit, Cash, and Emerging Partnerships

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.General Counsel’s Organization: As a member of the General Counsel’s Organization, this flexible and energetic Executive Assistant will provide administrative support to 4 Vice Presidents within the GCO. This role requires planning, prioritization, problem-solving and collaboration skills, strong communication, attention to detail and flexibility. The ideal candidate must be experienced in handling a wide range of administrative related tasks and be able to work independently and confidently under pressure. Building strong relationships, being resourceful, and knowing how to navigate large organizations fluidly will also be critical to success in this position.Role &amp; Responsibilities:Help propel your team and business colleagues to success·Coordinate with executive offices across the Company to facilitate close coordination between the legal and the business teams·Organizing and maintaining complex calendars using a high level of tact, influencing and integrity, including scheduling across multiple time zones·Regularly interfacing with American Express legal and business executives, associates and other contacts·Creating and updating matters via the General Counsel’s Office Billing/Matter Tracking System·Reviewing and appropriately directing legal correspondence and filings·Booking meeting rooms and coordinating presentations, catering and audio visual needs·Managing end-to-end expense reporting and invoicing processes including submissions, review and monthly processing·Coordinating travel arrangements and logistics·Supporting the onboarding of new hires·Ordering office supplies and equipment·Support various ad-hoc projects as needed, including through substantive participation in meetings and use of MS Word, Excel and PowerPoint skillsAre you ready for the challenge?Minimum qualifications:·2+ years of previous experience as an Executive or Administrative Assistant and familiarity with office management and technologies·Proven experience providing support to executives with exceptional organizational, administrative, and interpersonal skills, a keen attention to detail and a sense of urgency in execution and follow-up.·Proficient in MS Word, PowerPoint, Excel and Outlook and comfortable adapting to new technology·Self-motivated, proactive team player with strong initiative·Strong attention to detail with emphasis on accuracy, quality, timeliness and follow through·Enthusiasm to work collaboratively and proactively with the broader Associate team and build relationships across the Company·Ability to work well in a dynamic and fast-paced organization and manage multiple tasks and conflicting and changing priorities with little direction.·Excellent verbal and written communication skills (via phone, email, Webex and in-person)Preferred qualifications:·Experience with American Express systems and processes such as Concur, Reserve, TechCare, Ariba etc·Bachelor’s degree a plus·Experience with legal support a plusSalary Range: $24.05 to $48.10 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Executive Administrative Assistant

You Lead the Way. We’ve Got Your Back.At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we are supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what is possible - and we are proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.We are focused on providing the best customer experience everyday through a differentiated set of products and services. With our mix of assets like rewards, benefits, members only perks, we are re-imagining how commerce and experiences converge in a more modern, digital, and connected world. The Enterprise Privacy Center of Excellence is a newly formed team within the Enterprise Digital and Data Solutions (EDDS) organization focused on developing a centralized, first line of defense privacy strategy and program execution approach. The EDDS mission is to create customer-centric digital experiences and drive enterprise value powered by unified, integrated solutions and scale of expertise.&nbsp; EDDS focuses on shaping enterprise outcomes for growth, improving satisfaction with digital experiences, creating scale and efficiency, while building trust for the data, processes, products and services we develop.The American Express Privacy Strategy &amp; Program Management Vice President will establish and maintain the center of excellence responsible for mitigating privacy risk through policies, privacy by design practices and training.&nbsp; As a first line of defense function, the Privacy Center of Excellence will provide end to end program management across business units to facilitate policy adoption, control framework execution and ongoing support of privacy activities, in collaboration with the chief privacy officer. &nbsp;Key Responsibilities:<ul><li>Support the development, coordination and implementation of American Express’ global privacy program, combining thought leadership with practical implementation </li><li>Ensure the company’s privacy risk remains appropriately assessed, risk thresholds are monitored across markets and business units, in alignment with determined risk tolerance. </li><li>&nbsp;Advise on privacy risk strategies and procedures to align with changes in the business environment and regulatory landscape, and frequently review</li><li>Collaborate with Enterprise Data Governance team to identify synergies and align roadmaps to core data management processes</li><li>Provide privacy subject matter expertise, incorporating learnings and changes into the wider privacy program. </li><li>Work with and influence diverse, cross-functional teams in complex and rapidly changing environments to integrate policy/standard requirements.</li><li>Design and implement centralized control approach and framework that can be executed upon by accountable business units.</li><li>Problem solve to enable business objectives while thinking through privacy as a complex risk discipline with significant impact on the reputation of the organization.</li></ul>Minimum Qualifications<ul><li>10+ years of demonstrated excellence in leading global privacy programs for regulated industries with global digital products and services.</li><li>Proven ability to develop a comprehensive global Privacy Strategy, leveraging privacy by design and privacy engineering concepts</li><li>Deep understanding of privacy risks with experience rationalizing global legal requirements in key regulations such as GDPR and CCPA</li><li>Extensive working knowledge of privacy risk identification, assessment and control management frameworks</li><li>Excellent written and verbal communication and presentation skills. </li><li>Excellent relationship building skills to partner effectively across diverse, cross-functional teams in complex and rapidly changing environments, with the ability to influence across all levels of the organization.&nbsp;</li><li>Experience leading, engaging and motivating hardworking and diverse teams through complexities to deliver results.</li><li>Confidence in decision-making in complex &amp; ambiguous situations; comfortable troubleshooting and aligning conflicting interests to effectively manage stakeholders</li><li>Ability to handle multiple work streams and ad-hoc tasks&nbsp;simultaneously.</li></ul>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to ask the “right” questions without having extensive knowledge in a particular business area.Preferred Qualifications<ul><li>Privacy certification (CIPP/US, CIPM) preferred.</li><li>Experience in any of the following domains would be beneficial (though not necessary): data subject rights, purpose limitation, data minimization, retention and deletion requirements.</li></ul>Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positionsSalary Range: $185,000.00 to $260,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

VP Privacy Strategy & Program Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold ourcompany valuesand powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&amp;L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.As part of the Financial Reporting Quality Assurance Organization (FRQA) within Corporate Controllership, this role is responsible for bringing and managing data under governance for Finance.Finance Data Governance (FDG) team is leading the effort of defining the future roadmap for data governance within Finance and ensuring that trusted information is used for critical processes, decision making, and accounting across various finance processes.&nbsp;As a FDG analyst, you will be part of a growing team of data management professionals focused on providing world class data management and data governance solutions. You will partner closely with Finance Technology Transformation, Enterprise Data Governance, Controllership, Risk, and other teams to drive data governance anddata quality within Finance.The FDG analyst is a collaborator, a well-organized, action-oriented team player with strong time managementskills, confident in presenting, facilitating, and building a network of strong relationships across our organization.Responsibilities:<ul><li>Finance Data Governance in compliance with the Enterprise Data Governance Policy ensuring the&nbsp;appropriate accountability model and processes for data asset management, metadata management, dataquality, and issue resolution.</li><li>Produce data quality scorecards, dashboards, analytical reports, and attestation packages for all processesin scope.</li><li>Perform root-cause-analysis of data quality issues and assist in remediation of Audit and Regulatoryfeedback.</li><li>Support strategic improvements to data assessment process and making necessary enhancements to data&nbsp;analytical and data quality tools.</li><li>Continuing to support our current Regulatory Reporting needs via existing platforms working with our&nbsp;upstream data providers, downstream business partners, as well as technologies. </li></ul>Minimum Qualifications:<ul><li>Strong relationship skills and communication is essential as this analyst will partner with multiple groups&nbsp; e.g., Business process owners, Technologies, and Enterprise Data Governance.</li><li>Self-motivated and proactive, ability to manage multiple assignments and projects concurrently.</li><li>Strong excel and other technical skills.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to collect business requirements and use them to guide implementation of a technical solution.</li><li>Prior experience with implementation of data governance and data quality programs is preferred.</li><li>Familiarity with Agile or SAFE project methodologies.</li></ul>Preferred Qualifications:<ul><li>2-3 years of experience in Finance and Controllership strongly preferred.</li></ul>Non-considerations for sponsorship:Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.Salary Range: $55,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: <a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Analyst - Data Governance & Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&amp;L) enterprises. The GCS team enables businesses globally to pay for and finance what they need to grow their businesses through a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing.The objective of the GCS Control Management Risk ID, Assessment, Testing and Reporting team is to identify, assess, mitigate, and report on Operational Risk within BU processes for GCS to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.GCS is looking for a Director of Control Management - Risk Assessment to lead a diverse team of high-performing professionals focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.The Director Control Management - Risk Assessment will:<ul><li>Provide additional identification of risks throughout business processes and systems (along with business process owners)</li><li>Facilitate BUs in their risk assessments performance (e.g., Risk Control Self-Assessment (RCSA)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic RCSA reviews and update assessment criteria to align with regulatory updates)</li><li>Lead control monitoring (supplemental to BU process owners testing) and proactively communicate key OR trends, activities, and events to senior management, to facilitate informed decision-making</li><li>Proactively identify areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing</li><li>Compile thematic risk reporting (levels, trends, causes) to provide actionable insights to BU on current risk levels, emerging trends and root causes</li><li>Categorize controls and map against risks and processes (e.g., cross-BU process-control mapping)</li><li>Support BU with identification of risks and spotting areas where product changes or improved controls may be required within New Product Governance (NPG)</li><li>Champion risk management practices within the business</li><li>Develop risk dashboards and key risk indicators (KRIs) for ongoing monitoring</li><li>Develop risk profiles and maintain an updated risk register(s)</li><li>Be a key leader for sharing insights, better practices, themes, etc. across the enterprise</li></ul>Required Qualifications:<ul><li>6+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities</li><li>Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts</li><li>Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Experience within financial services industry</li><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li><li>Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds</li></ul>Preferred Qualifications:<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following:&nbsp;</li></ul><ul><li><ul><li>Providing identification of operational risks throughout business processes and systems</li><li>Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met</li><li>Enhancing risk assessments and associated methodologies</li><li>Leading independent control monitoring, including identification of control improvements</li><li>Identifying areas of risk for intervention, including conducting independent quality assurance and process testing</li><li>Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes</li></ul></li></ul>ORMCMSalary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our&nbsp;Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees -&nbsp;Click here&nbsp;to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Director - Control Management - Risk Assessments

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.We are currently seeking Senior Collections Specialists in our Global Credit and Collections department handling pre-agency/ late-stage collections.<ul><li>The primary responsibility is to collect delinquent balances on Small Business and Consumer accounts.</li><li>The portfolio consists of both cancelled relationships and high-risk customers.</li><li>Candidates must be able to utilize strong negotiation and decision-making skills ensuring American Express profitability while maximizing recovery of card member balances.</li><li>This includes handling inbound and outbound calls, advising of account status, consequences, and offering payment solutions, as well as reducing day’s delinquent and preventing call and account escalations.</li><li>You will work independently, while still being a team player within the structured service center environment.</li><li>A lucrative monthly commission-based incentive structure is in place, based on individual performance, which includes achieving targeted collection goals.</li><li>Hours are Monday through Friday 6am to 3:30pm MT.</li><li>Role is hybrid, 3 days a week in office, and 2 days a week from home. Office is located at 18850 N 56th St. Phoenix, AZ 85050</li></ul>Minimum Qualifications:<ul><li>The successful candidate will be a top performer with a proven track record of success.</li><li>They will be individuals with both competitive and strong will to win attitudes.</li><li>Minimum 3 years of recent collections experience, or 3 years of sales experience with some collections experience</li><li>Proven experience in negotiating in depth payment arrangements, at the client level</li><li>Ability to manage multiple tasks within stringent timeframe's while maintaining accuracy</li><li>Moderate to highly analytical individual with strong financial acumen</li><li>Excellent written and verbal communication skills</li><li>Extremely flexible and adaptable in a changing environment</li><li>Proficient PC skills (MS Office) and web knowledge&nbsp;</li><li>High attention to detail and ability to adhere to American Express practices, policies, and procedures</li><li>Call center experience</li><li>Portfolio ownership, as well as inbound/outbound call blends experience</li><li>Third party collections experience</li><li>Knowledge of Fair Debit Collection Practice Act and laws</li><li>Experience with Risk initiatives as they pertain to client level dunning</li><li>Commercial collections experience</li><li>Skip tracing experience</li><li>High School Diploma or GED&nbsp;</li></ul>Salary Range: $20.00 to $24.00 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.&nbsp;US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Collections Specialist T4

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express National Bank (AENB) is American Express’ chartered national bank. Headquartered in Utah, AENB is the single largest entity within American Express’ business, currently representing more than 50 percent of the company’s Card Member Spending, nearly 90 percent of its lending, and more than 60 percent its of revenues.American Express National Bank provides American Express’ customers with access to consistent payments, financing, and savings products in three ways, including:<ul><li>Issuing and servicing charge and credit cards for the consumer and small business segments;</li><li>Offering commercial loans to small and midsized merchants, as well as installment loans to consumers;</li><li>Maintaining a Personal Savings program consisting of high-yield savings accounts and certificate of deposit products.</li></ul>Colleagues across American Express’ key business units (known as “affiliates”) use their experience and skills to support AENB in executing on its strategy. In addition, many of American Express’ executives also serve as officers of AENB. AENB is governed by its own Board of Directors. It is regulated, supervised, and examined by several regulatory agencies, including the Office of the Comptroller of the Currency (OCC) for wide-ranging safety and soundness and the Consumer Financial Protection Bureau (CFPB) for adherence to federal consumer financial laws. All AENB colleagues, officers, and affiliates have a long-standing commitment to driving strong and standardized risk management practices in accordance with the OCC’s Heightened Standards guidelines.The Corporate Functions Control Management team within AENB will serve as the business unit Control Management function for several corporate groups including Corporate Affairs &amp; Communications (CA&amp;C); Colleague Experience Group (CEG), General Counsel’s Organization (GCO); Global Risk &amp; Compliance (GRC); Enterprise Strategy (ES); and American Express National Bank Headquarters (AENB HQ).The objective of the&nbsp;Corporate Functions&nbsp;Control Management Governance team is to establish the Operational Risk and Controls strategy for Corporate Functions, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.The Corporate Functions Control Management team is looking for a Manager of Governance, Exam and Audit Management, focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. The Manager will primarily be responsible for implementing an end-to-end internal and external exam program for the Corporate Functions, including pre-exam and -audit planning, post-exam and -audit closures, and overall driving effective and efficient exam and audit management.In addition, the Manager will:&nbsp;<ul><li>Advise on execution plans for operational risk management within the business unit (BU), including BU specific guidelines, project plans, etc.&nbsp;</li><li>Provide support to develop the operational risk framework to enable effective risk management and decision making in the BU&nbsp;</li><li>Manage details of specific risk and controls governance forums for [BU Name], interfacing with org-wide governance processes and committees (e.g., Operational Risk Management Committee) and share insights and lessons learned across forums&nbsp;</li><li>Provide support to develop BU-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs&nbsp;</li><li>Administer implementation of key areas training initiatives that align with Operational Risk Management&nbsp;</li><li>Support sharing insights, better practices, themes, etc. across the enterprise&nbsp;</li></ul>Required Qualifications:&nbsp;<ul><li>3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities&nbsp;</li><li>Strong project management, communication, and interpersonal skills&nbsp;</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards&nbsp;</li><li>Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively&nbsp;</li></ul>Preferred Qualifications:&nbsp;<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous&nbsp;</li><li>Experience in at least one of the following:&nbsp;&nbsp;<ul><li>Translating operational risk strategy and appetite into execution guidelines&nbsp;</li><li>Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds&nbsp;</li><li>Oversee the implementation of the operational risk governance frameworks&nbsp;&nbsp;</li><li>Communicating and ensuring understanding and adherence to operational risk procedures and standards&nbsp;&nbsp;</li><li>Facilitating the operational risk exam management processes&nbsp;</li><li>Experience in financial services industry</li></ul></li></ul>ORMCMSalary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager - Corporate Functions Control Management Governance, Exam and Audit Management

American Express invites you to share your resume so you can be considered for future opportunities at the Director Level with the Phoenix based Network Acquirer Solutions (NAS) team within General Merchant Network Services.&nbsp;You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.It begins with a Card Member using an American Express Card at one of our millions of Merchants around the world – the rest is up to us. The Network Acquirer Solutions team (NAS) is the heart of the American Express Enterprise, powering billions of transactions through the global payments processing network that we develop and manage.NAS is unique within the Enterprise. We work across almost every American Express business unit as well as external partners, providers, and key industry stakeholders. We are known to be intellectually curious problem solvers as we tackle the most imperative initiatives facing the payments industry today.The&nbsp;Network Delivery&nbsp;team within NAS delivers&nbsp;new technical solutions&nbsp;to meet the evolving demands of global payment networks and adapt to local needs while ensuring continued global interoperability. This enables the Enterprise to attract new customers, operate in new markets, react to changing regulatory demands, and process new types of payments.&nbsp; A role in the Network Delivery team will challenge you to broaden your skillset and industry acumen in a collaborative, diverse and inclusive team environment.We are looking for a talented Product Delivery &amp; Integration Leader to join our team.&nbsp; This role will be responsible for leading end to end cross functional delivery of products across technologies and product teams.&nbsp; This leader will connect the dots across dependencies, projects, programs and priorities to ensure seamless delivery of a product.&nbsp;The success of the role will depend upon the individual’s ability to lead a globally distributed team, to understand and drive quality delivery across multiple contributing and stakeholder organizations.Responsibilities include:<ul><li>Partner with stakeholders to define and align on strategic objectives. Manage relationships across multiple business stakeholders as well as technology, finance, and compliance partnerships.</li><li>Responsible for the leadership of cross functional programs and project teams.</li><li>Drives innovation and product development within a dynamic, agile environment.</li><li>Responsible for delivery optimization aligned to technology and business priorities</li><li>Develop an environment of continuous improvement through mentoring, feedback, and metrics.</li><li>Partner with Technology leaders across the enterprise to support and drive the delivery of programs and projects.</li><li>Coach, guide and promote the creation of high quality, clearly documented, and compliant deliverables across Product Delivery &amp; Integration teams.</li><li>Deliver consistent and accurate project communications and expectations.</li></ul>Qualifications:<ul><li>Project management and planning experience with extensive application of SAFE Agile discipline.</li><li>Proven track record of change management and delivery in complex and highly matrixed organizations.</li><li>Intellectually curious, creative, problem-solver.</li><li>Accomplished global team leader.</li><li>Strong technical acumen.</li><li>Payments industry experience, preferably including understanding of Network and payment technology and processes for debit/credit processing and policy and operations.</li><li>High energy, an optimistic attitude, and a good sense of humor.</li></ul>Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Director-Digital Product Mgmt Opportunities

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join #TeamAmex and let’s lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.You are part of a team responsible for the day-to-day compliance with the policy within their domains/business units. You and your team&nbsp;are responsible for&nbsp;identifying&nbsp;critical data,&nbsp;maintaining&nbsp;data definitions, classifying data, supporting data sourcing / usage requests, measuring Data Quality Controls, and confirming Data Issues are remediated. You&nbsp;have the opportunity to&nbsp;partner across various business units, technology teams, and product/platform teams to define and implement the data governance strategy, supervising and leading data quality, resolving data/platform issues, and driving consistency, usability, and governance of specific product data across the enterprise.&nbsp;Your Primary Responsibilities may include:&nbsp;<ul><li>Assist&nbsp;with oversight and monitoring of databases and execution of processes to bring data under governance (e.g.&nbsp;system of record vs authorized data source definitions, policies, data integration,&nbsp;identifying&nbsp;data management roles,&nbsp;documenting&nbsp;and&nbsp;maintaining&nbsp;data definitions, etc.)&nbsp;</li><li>Advance data governance principles, policies, and programs for stewardship,&nbsp;advocacy&nbsp;and custodianship of data&nbsp;</li></ul><ul><li>Collaborate with data owners and users to&nbsp;modify&nbsp;or implement new repeatable and reliable businesses processes&nbsp;in order to&nbsp;implement truly effective data&nbsp;management&nbsp;</li><li>Assist&nbsp;with harmonizing key policies and guidelines (e.g.&nbsp;Data Quality, Data Definition, Data Creation. Data Sharing, Data Usage policies) with the processes vital to carry out those policies, in collaboration with multi-functional&nbsp;partners&nbsp;</li><li>Partner with legal, compliance and operational excellence to account for and uphold diverse privacy and compliance requirements across geographies. Ensure&nbsp;appropriate protections&nbsp;for data integrity, privacy, and regulatory compliance, including assurances for the validity of different potential&nbsp;analyses&nbsp;</li></ul>Qualifications:&nbsp;<ul><li>Experience in driving data management in a cross-functional and global environment&nbsp;</li><li>Understanding business challenges and strategies and connecting those to data and capabilities&nbsp;&nbsp;</li><li>Basic experience / knowledge of Data Governance / Data Management tools (e.g., Collibra) and concepts (metadata, lineage, data quality, etc.)&nbsp;</li><li>Superior communication skills with the ability to engage, influence, and inspire partners to drive collaboration and&nbsp;alignment&nbsp;&nbsp;</li><li>Eagerness to test, learn,&nbsp;fail&nbsp;and improve is&nbsp;essential&nbsp;</li><li>Must have a positive, collaborative leadership style with colleague and customer first&nbsp;attitude&nbsp;</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Analyst - Data Governance & Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Looking for&nbsp;a great opportunity to grow your career with the best?If you have a natural curiosity, solutions oriented, are a strong negotiator and a will to win. Apply to join our Credit and Collections team in CBO Voice.Job Description:As a US Credit and Collections colleague, you are more than just a voice on the phone, you are an American Express Brand Ambassador. You are a skilled problem solver who looks to provide outstanding service to our Customers while enabling spend and mitigating risks for American Express. The people you will work with, and the Customers you will care for, value your passion and unique personality as much as we do.Minimum Qualifications:<ul><li>Previous customer/fraud servicing, collections or outside agency experience</li></ul><ul><li>The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis</li></ul><ul><li>Display a passion to serve by delivering outstanding service in every interaction with our Customers</li></ul><ul><li>Ability to demonstrate empathy while being assertive in order to achieve the required outcome</li></ul><ul><li>Unquestionable integrity with high business acumen</li></ul><ul><li>Excellent negotiation and influencing skillset</li></ul><ul><li>Analytical and problem-solving skills with strong attention to detail</li></ul><ul><li>Strong interpersonal, communication and listening skills</li></ul><ul><li>Navigate multiple systems and digital tools to service our Customers</li></ul><ul><li>Strong flexibility and able to adapt to change</li></ul><ul><li>Self-motivated and ability to manage time effectively</li></ul>Preferred Qualifications<ul><li>Inbound and Outbound call center servicing experience preferred</li></ul><ul><li>Financial Literacy</li></ul><ul><li>Ability to analyze complex account information and make effective decisions in ambiguous situations</li></ul><ul><li>Demonstrate personal excellence by remaining positive and resilient in difficult situations</li></ul><ul><li>Build meaningful relationships with our Customers by offering custom solutions, consultative assistance, and first contact resolution to negotiate a positive outcome for the Customer and American Express</li></ul><ul><li>Assertiveness to handle difficult conversations</li></ul><ul><li>Self-motivated and ability to manage time effectively</li></ul>Schedule:  Business hours of operations are Monday through Friday from 8:00 a.m. to 12:00aEST. Saturday 8:00am to 6:30pm EST, and Sunday 10:00am to 8:30pm EST. Shift differentials for nights and weekend are provided.Candidates must be flexible as shifts will be provided during the training period.This position will work in a hybrid model with a combination of in-office three days per week and two virtual workdays from home.Location: 18850 N 56th St.  Phoenix, AZ 85054 (Desert Ridge)Salary Range: $20.00 to $28.85 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.&nbsp;US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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