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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.Join Team Amex and let's lead the way together.Job Description :&nbsp;The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the MIA Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express. It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by:· Welcoming and providing access to our Card Members upon arrival at reception · Being accountable and taking ownership of the customer’s experience from beginning to end · Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer · Employing the Customer First philosophy in meeting customers’ needs and expectations · Providing concierge and lifestyle recommendation · Providing travel consultation and minimal reservation assistance · Accommodating needs of our Card Members, by partnering with our food and beverage lounge partnersLounge Hours of operation are from 5:00am– 10:00pm DAY-DAY. Hours are subject to change due to business need.Qualifications:A successful candidate will possess the following qualifications:· Minimum of 1 year recent experience servicing premium customers· Airline, lounge or travel industry experience is preferred (Travel reservation experience a plus)· Passion for servicing customers with proactive solutions· Exceptional communication skills, delighting the customer with every single interaction· The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received· Must exhibit the utmost professionalism and maintain a positive attitude in all interactions· The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment· Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do· Must be resourceful and capable of using the Internet effectively while providing assistance in a face to face customer environment· Ability to utilize and switch from multiple technology platforms with ease· Adapt to an ever changing environment and being resilient· Ability to work flexible shifts including nights, weekends, and holidays is essential· Light to moderate lifting may be required for certain job tasksSalary Range: $20.00 to $22.12 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters" target="_blank">https://www.dol.gov/agencies/ofccp/posters</a> to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Customer Experience Concierge Centurion Lounge - MIA

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join #TeamAmex and let’s lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.A Senior Manager, Digital Product Manager designs, develops, and manages activities for a product or group of products from product definition and planning through production, release, and end of life. Partner with stakeholder teams on enhancing/refining product strategies and roadmaps. Serves as the central resource with design, process, development, test, quality, and marketing, throughout all stages of a product’s lifecycle. Manages the features backlog by identifying and prioritizing features and capabilities through direct input with customers, analysts, developers and architects and knowledge of the domain. Facilitates resolution of risks, issues and changes related to the product development lifecycle. Involvement includes modifications, upgrades and maintenance of the product or product line.Key Responsibilities:<ul><li>Leads design of business processes, procedures, and policies related to the products. Prioritizes features and backlog/solutions based on product roadmap and strategy. Identifies project dependencies to resolve sequence of development. Works with management across the organization to investigate a variety of topics, including client impact, regulatory changes, and industry best practices.</li><li>Serves as subject matter expert for products or related group of products leveraging in-depth knowledge of industry practices and trends. Conducts extensive, strategic analysis to provide consistent and competitive recommendations. Leads cross-functional sessions with teams that include Product, Technology, and other adjacent teams/functions.</li><li>Facilitates resolution of complex risks, issues, and changes tied to initiatives and process with broad impact to their product or related group of products. Manages and coordinates updates on risks, issues, and changes to ensure alignment with adjacent groups.</li><li>Initiates and completes research and analyses requiring in-depth knowledge of the product and regulatory environment for various product strategies to drive product development or&nbsp;improvements. Using assessment of market trends and the competitive landscape, makes recommendations for product enhancements for respective or related group of products. Considers economics behind products. Manages and presents materials for product governance meetings. Responds to inquiries and demands from stakeholders across the organization. Interacts with clients, regulators, vendors and other industry participants as necessary.</li><li>Partners with Product teams to identify the case for new and existing firm offerings in the marketplace. Demonstrates in-depth and extensive knowledge of assigned products, the marketplace, industry, and client need to drive product growth/development and improve profitability. Provides recommendations around product improvements or market growth opportunities. Builds, leads, and delivers customized analysis within a professional, well-thought-out format.</li></ul>Experience:<ul><li>5 + years of experience as a product manager, who has launched and grown consumer-facing products</li><li>High technical fluency to clearly describe requirements, solutions, and tradeoff recommendations with stakeholders and engineers</li><li>Experience leading product discovery by defining customer needs, estimating business value and identifying best options to meet defined outcomes</li><li>Experience in leading end-to-end planning of high-profile initiatives with tight deadlines across multiple platform teams</li><li>In-depth knowledge of Agile Scrum and Safe processes and principles: ART processes, feature and story backlog definition and refinement, sprint planning, etc.</li><li>Experience defining and measuring key performance indicator metrics to determine priorities, opportunities, and issues with products</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager - Digital Product Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex<ul><li>As a Sr Engineer of CI/CD Engineering, you will be responsible for building a presence for our CI/CD organization. We are looking for a strong leader with extensive experience growing and mentoring other developers. Candidates will require a hands-on engineering background as an individual contributor, as well as leadership experience having worked in broad teams nested in large, international organizations.Responsibilities include, but are not limited to:<ul><li>Lead a team of Customer Service engineers responsible to aid developer experience by providing servicing excellence for enterprise CICD and Observability capabilities</li></ul>Define and track servicing/operational service metrics to measure performance in successfully servicing customersDefine and measure SLAs for service provided by Customer service engineers and manage a healthy resolution time for our developer community.Help with design and implementation on custom integrations/solutions for an entire ecosystem of CI/CD tools, to allow for a developer experience centric, unified experience with our software delivery pipeline toolchain on-premises and on the Cloud.Partner closely with Engineering Directors and Product Managers to ensure all CI/CD engineering tools are well designed, resilient, and offer positive developer experience.Influence CI/CD solution design for a broad range of applications including distributed, mainframe, database, big data, and COTS applications.Partner with Enterprise Architecture, SRE, Operations and application teams to develop creative enterprise grade solutions to manage developers’ expectationsPartner with the customers to analyze challenges / requirements and provide insights to create long term plans for customer successChampion an external perspective in delivering solutions via a deep understanding of the external landscape; inspire and infuse external perspective across workstreams to modernize the CI/CD platform.Help customers gain a clear understanding of product offerings and provide consultation across the enterprise.Ensure all of the capability’s documentation is maintained in conjunction with the product changes/releases at all the time.Continually keep the team ahead on learning of all capabilities and tools to provide a first-class customer service experience to our developer communityAutomation<ul><li>Responsible for evaluating and implementing orchestration, automation, and tooling solutions to ensure consistent processes and repetitive tasks are performed with a higher level of accuracy and reduced defects</li></ul><ul><li>Build, implement and advise on recovery tooling to adhere to enterprise standards and/or frameworks</li></ul><ul><li>Introduce new and impactful technologies to the servicing/operations that help minimize friction for releases and support, and to diagnose and recover from production incidents more quickly</li></ul>Operational Readiness<ul><li>Responsible for availability, proactive monitoring / alerting, capacity planning, performance (reducing latency and increasing efficiency) to include testing for technical platforms</li></ul><ul><li>Partner with appropriate supporting teams to ensure operational readiness throughout the application lifecycle of various DevOps Products</li></ul>Production Support<ul><li>Ensure application data flows are accurate and up to date with the objectiveto increase the knowledge base of all support teams and drive reliability.</li></ul><ul><li>Facilitates the resolutions of non-application issues (3rd party upstream issues, infrastructure issues, storage, database, network, file transfer etc.)</li></ul></li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Engineer - CI/CD Solutions Engineering

American Express invites you to share your resume so you can be considered for futureopportunities within the Centurion Lounge Network at the Denver and Los Angeles Centurion Lounges.&nbsp;You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold ourcompany valuesand powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Job Description:The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express.It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by:· Welcoming and providing access to our Card Members upon arrival at reception· Being accountable and taking ownership of the customer’s experience from beginning to end· Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer· Employing the Customer First philosophy in meeting customers’ needs and expectations· Providing concierge and lifestyle recommendation· Providing travel consultation and minimal reservation assistance· Accommodating needs of our Card Members, by partnering with our food and beverage lounge partnersLounge Hours of operation are from05:00 AM – 11:00 PM&nbsp; Monday -Sunday. Hours are subject to change due to business need.Qualifications:A successful candidate will possess the following qualifications:· Minimum of 1 year recent experience servicing premium customers· Airline, lounge or travel industry experience is preferred (Travel reservation experience a plus)· Passion for servicing customers with proactive solutions· Exceptional communication skills, delighting the customer with every single interaction· The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received· Must exhibit the utmost professionalism and maintain a positive attitude in all interactions· The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment· Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do· Must be resourceful and capable of using the Internet effectively while providing assistance in a face to face customer environment· Ability to utilize and switch from multiple technology platforms with ease· Adapt to an ever changing environment and being resilient· Ability to work flexible shifts including nights, weekends, and holidays is essential· Light to moderate lifting may be required for certain job tasks.Salary Range: $20.00 to $22.12 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees -Click hereto view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/postersto" target="_blank">https://www.dol.gov/agencies/ofccp/postersto</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Future Opportunities - Customer Experience Concierge, Centurion Lounge - MIA

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express Global Commercial Services (GCS) is the global leader in the Commercial Payments Solutions space and continues to be an exciting and fast-growing business. To maintain this success, the organization must accelerate sales and drive profitable charge volume growth. The Global Sales Enablement, Pricing &amp; Transformation (SPT) team within GCS is instrumental in ensuring achievement of these objectives. SPT’s mission is to power GCS growth through the provision of informed pricing, sales enablement, and process transformation. The Training Manager position offers you the opportunity to be part of this multifaceted organization and help GCS navigate towards growth.<h4>How you'll make an impact:</h4>The Training Manager is responsible for using data, performance insights, and internal customer feedback to identify training needs across the sales and account development lifecycles. In this role, the Training Manager will manage and evolve the training strategy to meet internal customer training needs, and lead, track, and reinforce training. They will be a thought leader who will deliver an effective training plan and the professional development of Colleagues across all segments of US Small Middle Enterprises.Responsibilities:<ul><li>Build positive relationships with leaders and support teams to clearly identify training needs to drive growth targets</li><li>Design and implement the learning journey for US SME (Small and Middle Enterprises) Sales and Account Development teams to drive outstanding performance of both front-line teams (new hires and tenured) and leaders, including innovation of curriculums, training delivery, and reinforcement</li><li>Strategize and align with business partners and key collaborators to maintain alignment and as needed evolve training materials, topics, delivery methods and calendar of activities</li><li>Establish processes that will scale to meet the demands of a growing Sales and Account Development organization</li><li>Partner with our Learning &amp; Development Centers of Excellence to source, develop, and customize content based on role and/or the segment’s training needs</li><li>Determine and define what success looks like for your training program by partnering with the performance and insights team and using business performance metrics to measure outcomes and evolve training over time.</li></ul>Minimum Qualifications:<ul><li>Outstanding facilitation skills, engaging style in front of both small and large audiences, strong written and oral communication skills</li><li>Ability to build an exciting learning experience</li><li>Ability to identify learning and performance improvement needs, develop objectives, design plans, and demonstrate return on investment</li><li>Excellent discernment and results orientation</li><li>Outstanding relationship building skills with proven track record to effectively collaborate, partner, and advise senior leaders, internal business partners, external vendors, and customer facing colleagues to uncover insights and build consensus</li><li>Strong presence with senior leaders and ability to influence at all levels</li><li>Innovator - not afraid to challenge the status quo</li><li>Ability to meet deadlines, excel in a sophisticated, fast paced, multi-team environment with constantly evolving business demands</li><li>Enthusiastic, fun, flexible and demonstrates a willingness to learn!</li><li>Partner with key business partners (i.e., Marketing, Performance &amp; Insights, Product, etc.) to evolve training materials, topics, and delivery methods</li><li>&nbsp;Implement strategy to quantify effectiveness of the learning experience by using business performance metrics to evolve the training plan over time</li><li>Lead face to face New Hire classes and continuing education trainings and curated curriculum in office</li><li>Lead New Hire classes in person 5 days a week for 8-hour days</li><li>&nbsp;Lead a small team of trainers who support multiple business channels&nbsp;</li><li>Bachelor's degree or equivalent experience</li><li>Proven experience in adult learning and training development and delivery, including effectively leading and facilitating training programs</li><li>Experience in a highly regulated industry</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positionsWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees -&nbsp;Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager - Learning and Development

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The Global Risk &amp; Compliance Organization (“GRC”) is an independent risk management function, led by the&nbsp;Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound and fully compliant manner within all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks. Colleagues at GRC are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters. By partnering closely with business units across the enterprise, we help deliver maximum value to our shareholders and our customers through effective risk management and oversight activities.How will you make an impact in this role?Within GRC, the Market Risk Oversight Group is the independent risk management team covering all financial risks undertaken by the Treasury function at American Express. The team’s core responsibility is to design and execute risk measurement and controls across balance sheet management areas, including funding and liquidity risk, market risk, and capital management. Reporting directly to the group head, the Director – Market Risk Oversight will be a responsible for providing strategic leadership and independent oversight of market risk management across American Express and American Express National Bank (AENB). The Director will work closely with senior management and business units to ensure effective identification, assessment, and mitigation of market risks.Key Responsibilities<ul><li>Develop and implement market risk management strategies, policies, and procedures in alignment with the organization's risk appetite, regulatory requirements, and best practices.</li><li>Provide strategic leadership and oversight to ensure policies and procedures are effective in managing the Company’s market risk exposures.</li><li>Leverage analytical frameworks for independent risk assessment and deliver effective challenge on critical processes including asset-liability management, foreign exchange hedging, and investment risk management.</li><li>Lead the development and enhancement of risk methodologies and metrics for assessing market risk exposures across products, portfolios, and business lines.</li><li>Calibrate and monitor limits and escalation thresholds to ensure that all material market risks are mitigated and maintained within risk tolerance.</li><li>Develop and lead a team of risk professionals located in the US and International locations.</li><li>Monitor trends, market developments, and regulatory changes to proactively identify emerging risks and opportunities for risk mitigation and optimization.</li><li>Foster a strong risk culture and awareness of market risk throughout the organization through training, communication, and knowledge sharing initiatives.</li><li>Engage with regulators, auditors, and other external stakeholders on market risk-related matters, ensuring compliance with regulatory requirements and addressing any inquiries or examinations. </li></ul>Minimum Qualifications<ul><li>Undergraduate degree in Finance, Statistics, Actuarial Science, Mathematics, Econometrics, Business Administration, Operations Research, Engineering, or a related field.</li><li>7+ years of experience in risk management or finance; 3+ years of leadership experience.</li><li>In-depth knowledge of market risk management processes, metrics, analytics, systems, and regulatory guidelines.</li><li>Experience with asset-liability management (ALM), interest rate risk in the banking book (IRRBB), and foreign exchange (FX) risk management.</li><li>Excellent verbal and written communication skills, combined with rigorous analytical and problem-solving skills and meticulous attention to detail.</li><li>Proven ability to translate complex and disparate information into comprehensive and cohesive messaging for senior leadership, committees, audit, and regulators.</li><li>Proactive in identifying issues, escalating key findings, and advising on recommended solutions to mitigate risks in a timely fashion.</li><li>Strong leadership skills with a demonstrated ability to effectively hire, coach, train, and develop a team and to promote collaboration across geographies.</li><li>Advanced proficiency in Excel and PowerPoint.</li></ul>Preferred Qualifications<ul><li>Graduate degree in Finance, Statistics, Actuarial Science, Mathematics, Econometrics, Business Administration, Operations Research, Engineering, or a related field.</li><li>Knowledge of SQL and Python.</li><li>CFA or FRM designation.</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Director-Risk Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.&nbsp; Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.&nbsp; Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.&nbsp; And because we understand the importance of keeping your skill fresh and relevant, we give you dedicated time to invest in your professional development.&nbsp; Find your place in technology on #TeamAmex.&nbsp;&nbsp;Let’s share success.Global Infrastructure Product Services aims to establish and reinforce a culture of effective metrics, data-driven business processes, architecture simplification, and cost transparency.&nbsp;As the Data Science team in Global Infrastructure Product Services embarks on building and deploying advanced data science and machine learning (ML) models, we are looking for a senior data scientist to build, deploy and monitor models in production.&nbsp; This is an individual contributor role with responsibilities ranging from hands-on coding, debugging, documentation to stakeholder management and presentations.A successful data scientist knows that delivering on that promise takes foresight, planning and agility.&nbsp; We are seeking data scientists who are not only technically adept, but also understand the importance of harnessing the power of data to streamline financial operations, enhance decision-making and improve business outcomes.&nbsp;This team is focused on developing and maintaining dynamic technology infrastructure cost allocation and production models. The financial forecasting models will help ensure that our technology spending is transparent, efficient, and properly aligned with our strategic objectives. The role requires a blend of technical prowess in data engineering, data science, MLOps, and an understanding of enterprise infrastructure components &amp; their economics.Let’s build on what you know.If you are a pioneer in developing and continuously evolving data science models in production that drive and monitor infrastructure and cost consumption analysis, you'll find a fit in our Data Science team in Global Infrastructure Product Services. To succeed in this newly forming team, you’ll need to be comfortable navigating ambiguity to stand up solutions 0à1 while discovering and leveraging enterprise platforms and best practices.&nbsp;Here’s just some of what you’ll do:<ul><li>Design and build scalable solutions using AI and Machine Learning (Generative AI, Natural Language Processing, Reinforcement Learning, and Time Series predictions) in financial forecasting and optimizing infrastructure resource utilization to help further mature our FinOps and AIOps framework</li><li>Own the model building and refining from identifying business problems, collecting training dataset, analyzing data, modeling, validating to delivering production grade solutions at scale.</li><li>Drive high-level and detailed technical design conversations and reviews</li><li>Be responsible for health and quality of the code across the portfolio, including leadership over innovation, functional testing, and CI/CD tool integration</li><li>Work closely with stakeholders across Technology, Finance and business unit portfolio leaders to define scope, requirements and incorporate cost drivers, allocation methods, and infrastructure nuances</li><li>Ensure best practices are aligned with Enterprise Architecture and ML COEs</li><li>Develop SQL queries, scripts and routines to automate data processing and enhance the model’s accuracy and efficiency</li><li>Generate insightful data visualization and reports to aid in decision-making</li><li>Lead training sessions and create comprehensive documentation to empower end users to leverage the cost model effectively </li><li>Provide technical mentorship to team members at junior levels</li><li>Function as an active member of an agile team </li></ul>Are you up for the challenge?&nbsp; Here’s what you should have:<ul><li>Master’s degree in Data Science, Mathematics, Computer Science, Engineering, Information Systems, or related STEM fields. </li><li>3+ years full lifecycle product development and engineering leadership in highly available, highly scalable, and high throughput systems</li><li>Demonstrated experience in building and owning data science solutions and pipelines within the MLOps ecosystem in at least 2 of the 3 major cloud platforms (Vertex AI, Azure Machine Learning, AWS Sagemaker). </li><li>Experience in automating, troubleshooting and upgrading data &amp; machine learning pipelines that allow model retraining and continuous monitoring</li><li>Hands-on expertise with handling distributed (multi-tiered) systems and automated testing – unit and performance testing</li><li>Demonstrated experience in building and deploying a diverse set of Machine Learning (GLM, GBM, Neural Networks) and NLP solutions at scale </li><li>Proficiency and Hands-on Experience with Git, CI/CD tools, Elasticsearch, and a solution in each category: Orchestration, Container, Model Serving, Observability, and Feature Store</li><li>Strong proficiency in programming with Python, Machine Learning libraries and APIs (TensorFlow, Keras, PyTorch, ScikitLearn, H20.ai, XGBoost)</li><li>Experience in deploying out-of-the box LLMs and Generative AI solutions.</li><li>Experience in data visualization and observability with a focus on real time serving and monitoring of time series data with alerts</li><li>Thorough understanding of enterprise infrastructure technologies (Compute, Storage, Network, Mainframe) to inform model development</li><li>Strong project management skills and effective stakeholder management skills, coupled with a continuous improvement mindset</li><li>Excellent presentation and communication skills, capable of explaining complex technical choices in simple terms to a diverse audience</li><li>Experience in Financial Services industry is preferred</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Data Scientist

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex. As an Engineer in Public Cloud Platform SRE, you will play a pivotal role in ensuring the reliability, scalability, and performance of our public cloud infrastructure. You will work closely with cross-functional teams to implement best practices, automate operations, and drive continuous improvement in our cloud environments.Key Responsibilities:<ul><li>Platform Reliability and Scalability:</li></ul><ul><li>Design, implement, and maintain highly available and scalable public cloud infrastructure solutions.</li><li>Perform proactive monitoring, capacity planning, and performance tuning to optimize platform reliability.</li></ul>2.Incident Management and Resolution:<ul><li>Lead incident response efforts for critical incidents, ensuring timely resolution and thorough root cause analysis (RCA).</li><li>Develop and refine incident management processes to minimize downtime and impact on services.</li></ul>3.Automation and Tooling:<ul><li>Drive automation initiatives for deployment, monitoring, and orchestration using infrastructure as code (IaC) and CI/CD pipelines.</li><li>Develop and maintain tools for configuration management, deployment, and automated testing.</li></ul>4.Performance Optimization:<ul><li>Identify and address performance bottlenecks and inefficiencies in collaboration with development and operations teams.</li><li>Implement proactive measures to enhance platform performance and resource utilization.</li></ul>5.Security and Compliance:<ul><li>Ensure public cloud environments adhere to security best practices and compliance standards (e.g., GDPR, PCI-DSS).</li><li>Implement and monitor security controls, perform regular audits, and participate in security incident response.</li></ul>6.Collaboration and Leadership: <ul><li>Collaborate effectively with cross-functional teams including developers, architects, and infrastructure teams.</li></ul>Qualifications:Education: Bachelor’s degree in computer science, Engineering, or a related field (or equivalent experience).Experience: Minimum of 4 years in software development, cloud platform engineering or operationsProven track record in managing and optimizing AWS, Azure, Google Cloud, and other cloud platforms Skills: <ul><li>Deep understanding of cloud architecture principles and best practices.</li><li>Proficiency in infrastructure as code (IaC) tools such as Terraform, CloudFormation, or Ansible.</li><li>Experience with monitoring and observability tools (e.g., Prometheus, ELK stack).</li><li>Strong scripting and automation skills (e.g., Python, PowerShell, Bash).</li><li>Excellent troubleshooting and problem-solving abilities in complex distributed systems.</li><li>Strong communication skills and ability to collaborate effectively with technical and non-technical stakeholders.</li></ul>Preferred Qualifications:<ul><li>Advanced certifications in Google Cloud.</li><li>Experience with container orchestration (e.g., Kubernetes, Docker).</li><li>Familiarity with DevOps practices and CI/CD pipelines.</li></ul>Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Engineer - Public Cloud

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex. About American Express Enterprise Cloud Engineering Team: American Express Enterprise Cloud team provides comprehensive platform that enables business critical applications to have Faster Time-to-Market for American Express. EC offers fast-paced rapid code-to-development models and services such as Platform-as-a-Service, Infrastructure-as-a-Code, Database-as-a-Service, Analytics-as-a-Service, Messaging-as-a-Service, CICD Pipelines, etc. for application developers in a hybrid cloud environment.Enterprise Cloud Engineering enables application developers to write modern scalable cloud native applications. Job Description: As a Software Engineer for Quality Engineering team of Enterprise Cloud, you will play a pivotal role in ensuring the reliability, scalability and performance of our Platform-as-a-Service at American Express in private and public cloud (AWS, Azure, GCP). You will work closely with cross-functional teams to implement best practices, automate operations, and drive continuous improvement in our platform Infrastructure. This role requires pro-active problem-solving skill to identify the issue before they impact production environments. You will also contribute to the continuous improvement of the platform by driving best practices and ensuring robust quality controls are in place.Responsibilities:·Define Quality standards and performance benchmarks for the platform components ·Collaborate with the product managers, developers and platform devOps teams to understand the requirement and build effective test plans·Continuously improve test automation frameworks to handle new platform feature and upgrades·Develop API libraries that can be used by QE team to extend the integration testing for various cloud platform integration workflows (i.e. PaaS, IaaS, DBaaS, xPaaS, CI/CD, Network, etc)·Integrate test automation with Jenkins, GitHub, GitHubAction &nbsp;and execute regression tests on nightly build·Experience with CI/CD and project management tools (e.g. Git, GHA, Jenkins, Jira, Confluence)·Identify and troubleshoot platform bottlenecks and issues in the platform’s performance·Monitor and ensure platform availability, stability and performance metrics meet predefined SLA’s·Perform security and compliance testing to identify vulnerabilities and areas of risk·Automate the testing for the Kubernetes and OpenShift clusters to ensure scalability and security using the testing frameworks·Ensure the reliability and performance of the service discovery, loadBalancing and traffic routing within the mesh·Test and validate Istio, gloo-mesh, service Mesh configurations, traffic policies and security features·Collaborate with SRE and Platform Engineering teams to integrate observability tooling, such as Dynatrace, Grafana, Prometheus into the testing platforms·Design and Implement automated test cases to validate container orchestration, networking and service-Mesh integration·Conduct load, stress, resiliency and performance tests on OpenShift and Kubernetes clusters on On-prem and Public Cloud to ensure that they handle the scale and load effectively Minimum Qualifications:<ul><li>5+ year’s experience in Software Quality Engineering, platform testing or similar roles </li><li>4+ years of experience in leading Cloud (AWS or GCP) and infrastructure design and implementation for highly available and scalable enterprise grade platforms and applications</li><li>4+ years of software development experience in one object-oriented programming language: Java, Python, Go</li><li>3+ years of experience with Infrastructure automation tools, Terraform preferred, with a focus on immutable infrastructure.</li><li>4+ Years of Experience with Container &amp; Orchestration Technologies such as Docker, or Kubernetes</li><li>Strong experience on cloud architecture, cloud fundamentals on compute, network, storage, and security to ensure high availability while ensuring the highest level of security, compliance, and visibility.</li><li>Good understanding of cloud networking concepts and traffic flow management</li><li>Experience in managing multi-tenant and highly resilient services across various cloud computing models.</li><li>Experience in CI/CD, Infra-as-code frameworks tools (i.e Terraform, Ansible), API Gateways, CNCF technologies, Cloud Native application architectures.</li><li>Experience with observability tools such as Prometheus, Splunk, ELK, Dynatrace, Stack driver, cloud watch and cloud trail.</li><li>Bachelor’s or master’s degree in computer science or related science discipline or relevant experience</li><li>Strong communication, listening, and negotiation skills; able to convey important messages in a clear and compelling manner.</li></ul> Have knowledge or with hands-on-experience on:·Experience with Cloud technologies (OpenShift, OpenStack, Kubernetes, AWS, Azure, GCP)·Experience with mesh technologies (gloo-mesh, serviceMesh and istio networking)·Groovy, GoLang, Rally, Selenium, TestNG, JMeter, Ruby, Inspec Framework.&nbsp;&nbsp; WebDriver automation experience is a big plus.·Experience in Terraform/Terratest·Experience testing DB technologies:&nbsp; Oracle, MySQL, Cassandra, Redis, Couchbase, MongoDB, etc.·Knowledge on logging &amp; monitoring tools like Splunk, AppDynamics, Grafana, etc is a plus·Experience in Docker, Vagrant, Kubernetes is a plus·Experience in testing end-to-end app lifecycle via UI/API/Platform in Cloud·Regularly conduct brownbag sessions to broader developer communityNice to Have:·Fast learner, eager to use and understand new technologies·Detail oriented, with solid analytical skills and problem-solving ability·Can demonstrate dedication to quality and have a positive, collaborative approach to testing·Self-motivated; always in the look-out for improvement opportunities and can work independently·Knowledge in cloud/cloud consumption (primarily in private cloud) At the core of Software Engineering:Every member of our team must be able to demonstrate the following technical, functional, leadership and business core competencies, including:- Agile Practices - Porting/Software Configuration - Programming Languages and Frameworks - Business Analysis - Analytical Thinking - Business Product KnowledgeSalary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Engineer - Enterprise Cloud

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skill fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex.Let’s share success.Global Infrastructure Product Services aims to establish and reinforce a culture of effective metrics, data-driven business processes, architecture simplification, and cost transparency.We are embarking on a new practice area focused on strategic analytics, leveraging advanced data science techniques to optimize resource allocation and drive business value.We are seeking a visionary leader to play a pivotal role in shaping the future of our organization by leading the development and implementation of cutting-edge data science solutions.This role is focused on collaborating closely with cross-functional teams to analyze complex datasets, extract actionable insights and drive strategic decision-making to enhance our infrastructure product performance and support business growth.Let’s build on what you know.If you are a highly motivated and experienced data scientist looking to make significant impact in a dynamic environment, you’ll find a fit within our Global Infrastructure Product Services organization.This role presents an exceptional opportunity to impact our organization’s financial and technological direction.Here’s just some of what you’ll do:<ul><li>Lead and expand a team of specialized data engineers and data analysts focused on the development and enhancement of infrastructure cost models</li><li>Drive the analysis of data to attribute infrastructure resource consumption to specific business drivers, providing valuable insights to inform strategic decision-making</li><li>Collaborate closely with cross-functional teams, providing guidance and expertise on data analysis methodologies and best practices</li><li>Apply advanced statistical and machine learning techniques to extract actionable insights from complex datasets related to infrastructure resource consumption</li><li>Lead the development of predictive models to forecast infrastructure resource needs based on historical data and projected business growth, contributing to long-term planning and optimization efforts</li><li>Design and develop comprehensive dashboards and reports to visualize key findings, effectively communicating complex information to stakeholders at all levels</li><li>Evaluate the performance of data models and algorithms on an ongoing basis, identifying areas for improvement and driving iterative enhancements to ensure optimal accuracy and efficiency</li><li>Stay updated on industry trends and advancements in data science and infrastructure technology, proactively incorporating innovative methodologies and tools into the organization’s practices</li><li>Strategize and implement advanced methodologies and tools to enhance the accuracy and effectiveness of cost attribution across various technology platforms</li><li>Drive the continuous improvement of cost modeling systems and processes, ensuring they remain aligned with evolving business needs and technological advancements</li><li>Assume product owner responsibilities for the cost allocation model, prioritizing feature development, managing roadmaps, and ensuring deliverables meet the highest standards and apply industry best practices</li><li>Serve as the key liaison to executive stakeholders across Technology, Finance, and Business Unit portfolio leadership, effectively communicating the strategic benefits, impact and value of the cost allocation model</li><li>Collaborate closely with Finance and Global Supply Management teams to ensure alignment of Infrastructure spending with strategic business objectives and consistent correlation to the delivery of business value </li><li>Leverage your expertise in SQL, relational database technologies, and enterprise infrastructure to guide the team’s work and ensure the model’s accuracy and relevance</li><li>Oversee the integration and utilization of financial management software like ApptioOne and TBM Studio, tailoring them to meet specific organizational needs </li><li>Drive innovation within the team by encouraging the adoption of new technologies and methodologies for data analysis and model development</li><li>Ensure the team’s outputs, including data visualizations and reports, are of high quality and provide clear insights to inform strategic decisions</li><li>Provide mentorship and guidance to junior team members, fostering their professional development and contributing to the overall success of the data science practice area within the Global Infrastructure organization</li></ul>QualificationsAre you up for the challenge?Here’s what you should have:<ul><li>Significant experience working in a data science role, with a proven track record of success in applying advanced analytical techniques to solve complex business problems</li><li>Expert proficiency in programming languages such as Python, R, or Scala, as well as in-depth knowledge of data manipulation and analysis techniques</li><li>Extensive experience with data visualization tools such as Tableau, Power BI or matplotlib, and proficiency in SQL and relational databases for data querying and manipulation</li><li>Deep understanding of statistical techniques, machine learning algorithms and data modeling concepts, with the ability to translate business requirements into technical solutions</li><li>Exceptional problem-solving skills and strategic thinking ability, with a demonstrated aptitude for driving innovation and delivering impactful results in a dynamic environment</li><li>Excellent communication and interpersonal skills with the ability to effectively collaborate with stakeholders across different functions and levels of the organization</li><li>Strong leadership capabilities, with experience leading projects or teams and a passion for mentoring and developing junior talent</li><li>Detail-oriented with a commitment to producing high-quality work and a continuous learning mindset with a desire to stay at the forefront of emerging trends and technologies in the field of data science and infrastructure</li><li>Experience with cloud platforms (e.g.: AWS, Azure, GCP) and Big Data technologies (e.g.: Hadoop, Spark) is a plus</li><li>Bachelor’s or advanced degree in Computer Science, Data Science, Statistics, Mathematics or a related field a plus</li></ul>Salary Range: $170,000.00 to $255,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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