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Customer Service Representative - Controls &nbsp;OTTO – designed, manufactured and precision tested, right here in the USA.OTTO’s opportunity:Our Customer Service Representative is responsible for handling customer inquiries via phone, mail and fax.Specifically, the Customer Service Representative will:<ul><li>Process customer orders with efficiency and accuracy</li><li>Promptly respond to customer requests for quotation for standard, catalog product</li><li>Coordinate customer requests to return product, issue and maintain Return Merchandise Authorizations</li><li>Answer phone calls from the customer service multiline</li><li>Reply to customer inquiries within a timely manner</li><li>Take initiative to proactively investigate and resolve customer issues, including customer complaints and product expediting</li><li>Collaborate with other internal departments to ensure customer needs are fulfilled</li><li>Responsible for updating and maintaining customer records in computer</li><li>Assist with other related duties as required or assigned</li></ul>What you’ll need to bring to the table:<ul><li>High school diploma or equivalent</li><li>1-3 years customer service experience</li><li>Must be capable of keeping a neat and organized work area</li><li>Experience with ERP System and Microsoft Office preferred</li><li>Strong oral and written communication skills; personable and comfortable interacting with customers</li><li>Requires self-motivation and ability to complete projects with strict guidelines</li><li>Positive attitude and works well within a team environment</li><li>Strong problem-solving skills</li><li>Ability to manage and prioritize several tasks</li><li>Detail oriented with strong background in proofreading</li><li>Availability for nonstandard or extended work schedule</li></ul>OTTO’s Benefits:<ul><li>Medical Insurance</li><li>Dental Insurance</li><li>Vision Insurance</li><li>401(k) with a company match</li><li>Life Insurance Benefits</li><li>Competitive Pay</li><li>Profit Sharing Bonus</li><li>Paid Vacation and Holidays</li><li>Company Picnic</li><li>Holiday Party</li><li>AND numerous OTTO celebrations throughout the year!</li></ul>To review all of OTTO’s available opportunities,please visit our career page by clicking on the link below:<a href="https://otto-engineering-inc.breezy.hr/" target="_blank">https://otto-engineering-inc.breezy.hr/</a>OTTO Engineering is an Equal Opportunity Employer: Disability/VeteranFederal Notices<a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf" target="_blank">Federal EEOC - Know Your Rights</a><a href="https://www.nlrb.gov/sites/default/files/attachments/pages/node-251/employee-rights-under-the-nlra-poster-two-page-85-x-11-version-pdf-2022.pdf" target="_blank">NLRB Notice</a><a href="https://8765373.fs1.hubspotusercontent-na1.net/hubfs/8765373/HR/E-Verify_Participation_Poster%20(002).pdf" target="_blank">E-Verify</a>Request for Assistance / Reasonable Accommodation:If you are a qualified individual with a disability or a disabled veteran, please let us know if you require a reasonable accommodation to complete any part of the online application process. You may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.If you need an alternative method for applying, please contact OTTO Engineering via telephone at 847-428-7171 or email at HRDepartment @ ottoexcellence.comThese contact tools may be used only by individuals with a disability for accommodation requests; please do not inquire as to the status of an application.OTTO Engineering does not accept unsolicited resumes from third party recruiters, agencies, or similar organizations; any submissions will not be honored.

Customer Service Representative - Controls

The Account Manager is responsible for partnering with the Director of Account Management to build, execute, deliver, and measure client programs and campaigns that build long-term client relationships and deliver client business goals. This role is also accountable for managing the delivery of assigned client work on strategy, time, and budget working cross-functionally.The Account Manager will work closely with the Director, Account Management, and cross-functionally with the operations team to support the development and set up of client plans and programs, including strategy/insights, targeting, segmentation and personas, customer journeys, messaging, and creative direction, omnichannel campaign development, digital, measurement metrics, and program management, budgeting, and timeline.Essential Duties &amp; Responsibilities:Client Account Management<ul><li>Collaborate with the Director of Account Management to build long-term relationships through understanding the client’s business and successful program development and implementation for his/her assigned clients.</li><li>Act as an extension of the client’s team by working to continually manage client follow-up (obtaining assets, approvals, document signatures, etc.) and program setup (operations systems, omnichannel systems, metrics working with cross-functional teams).</li><li>Works cross-functionally with new business development to understand new opportunities, help build pitches, and onboard new clients transitioning them from new business to an ongoing established linqd. client.</li></ul>Client Strategy Development<ul><li>Collaborate with the Director of Account Management to understand the building industry broadly and apply this knowledge to custom client linqd. solutions.</li><li>Understand the client strategic brief and the program that has been sold and work to identify the client and program set-up, management, reporting, budget, and timeline needs.</li><li>Understands the creative brief that translates the strategic brief to the messaging and creative that will be developed and is able to use this information to follow on with the client to obtain assets or approvals as needed.</li><li>Act as the trusted contact to his/her assigned clients in the following areas:<ul><li>Program status (timeline, budget, next steps, or assets)</li></ul></li><li>Coordination of client-specific content (new or existing) into marketing tools.</li><li>Identification and analysis of key metrics to measure program success and linqd.’s strategic contribution.</li><li>Utilize business intuition and experience to anticipate client and industry marketing concerns and proactively address them.</li><li>Works cross-functionally with operations, analysis, insights and planning and the omnichannel team to manage successful client implementation and operations across all programs.</li><li>Works with the Director of Account Management to oversee the development of all client program creative, channels, and reporting metrics.</li><li>Leads periodic client review meetings for assigned clients keeping the client informed on the strategy, the linqd. value to the client, and the program metrics.</li><li>Coordinate with analysis, insights and planning and the omnichannel team to ensure adequate systems integrations are in place for the execution of multi-channel, multi-touch digital marketing programs.</li><li>Must maintain and keep the confidentiality of all customers, clients, and company information in accordance with the confidentiality agreement signed at the commencement of employment with linqd.</li><li>Follows all linqd. team processes, system use, and policies.</li><li>The above job duties and responsibilities are not intended to be an all-inclusive list of duties and standards of the position.</li></ul>Client OperationsCore Competencies &amp; Experience:<ul><li>At least three years of experience in an account management role working in an Agency, Consultancy, or marketing role in a B2B, B2C, or preferably a B2B2C company.</li><li>Prefer building industry experience or related multi-channel/multi-audience industry (B2B2C).</li><li>Marketing-related background, including product or brand management support experience. Three (3) plus years of experience.</li><li>Understanding of digital with the ability to talk in an informed manner about marketing programs.</li><li>Ability to analyze program metrics and provide insights and optimization recommendations to the team or client.</li><li>Proficient in Microsoft 365, with strong skills in data analysis using Excel and data visualization tools such as Tableau.</li><li>Experienced in using CRMs, including Salesforce and HubSpot.</li><li>Forward-thinking and proactive, with the ability to anticipate needs and act without waiting for instructions.</li><li>Must understand or learn the industry, market, and product/service trends affecting our client’s competitiveness.</li><li>Exceptional interpersonal skills, leadership by example.</li><li>Personal and team organizational, project-management, and time-management skills.</li><li>Ability to work under pressure whilst maintaining a cool outlook. Thriving in an environment that never stops is a must.</li><li>A personable and professional character that will allow you to build client rapport.</li></ul>Education Requirements:BS/BA degree (Marketing, Business, Communications, or related fields preferred), MBA preferredPhysical Requirements: (with or without reasonable accommodations)The physical requirements described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the requirements include prolonged periods sitting at a desk and working on a computer and repetitive motions. The ability to travel on a regular as-needed basis, to meet with clients, business partners, and vendors.

Account Manager

Job Title: B2B Sales RepresentativeLocation: Parsippany, NJWe are seeking an enthusiastic B2B Sales Representative to join our team in Parsippany, NJ. In this role, you will be responsible for driving business growth by identifying new sales opportunities, managing existing client relationships, and offering tailored solutions to meet client needs. The ideal candidate will have customer relations experience, excellent communication skills, and a strong ability to build relationships with key decision makers.Key Responsibilities<ul><li>Prospecting &amp; Lead Generation:&nbsp;Preforming research and&nbsp;identifying&nbsp;new clients across multiple channels and platforms.&nbsp;</li><li>Client Relationship Management: Build and maintain relationships with current and prospective clients by understanding their needs, listening to their concerns and providing them customized solutions.</li><li>Sales Presentations: Conduct presentations via Zoom to potential clients, detailing the company’s offering and its value to the prospective client</li><li>Sales Pipeline Management: Develop and maintain a strong pipeline of potential sales and tracking progression of deals throughout the sales cycle.&nbsp;</li><li>Negotiation &amp; Closing: Negotiate contracts, pricing, and terms with clients to secure new business deals and meet sales targets.</li><li>Additionally, your responsibilities will include engaging with potential clients through multiple communication channels, developing and delivering tailored proposals that outline the services discussed, and coordinating client meetings via Zoom to further drive business opportunities.</li></ul>Qualifications:<ul><li>Candidates must have Microsoft suite experience and should be able to navigate applications, create documents, and manage email via outlook.&nbsp;</li><li>Candidates should be comfortable using a CRM to record client information, track sales cycles, and manage leads.&nbsp;<ul><li>Hub Spot experience is a plus.&nbsp;</li></ul></li><li>Candidates must have good communication skills as you will be required to draft emails, make calls, and meet with clients via zoom.&nbsp;</li><li>Candidates should be self-motivating, have a willingness to learn, stay focused, and manage their time appropriately.&nbsp;</li><li>Candidates will be required to perform research, internet searches, and be comfortable with navigating LinkedIn&nbsp;</li><li>Employees are required to be in office&nbsp;</li><li>Previous sales experience is not required but are valued skills.&nbsp;</li></ul>Benefits:Workplace Diversity LLC provides its employees with a competitive salary which includes a base salary of between $40,000 and $50,000 plus commissions. Additional benefits include relaxed work environment, paid time off, and 401k. Health insurance, dental, vision, and supplemental insurance through Aflac is also provided to full-time employees.&nbsp;WorkplaceDiversity.com is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran or disability status.

B2B Sales Representative

About CariinaCariina is a leading software platform designed to streamline operations within school districts. We believe that in order for schools to achieve academic success they need to first reach operational excellence. We help schools achieve the state of operational excellence by streamlining processes and procedures. We’re well funded and growing quickly, and now we want to expand our team to support our implementation function.About This JobAs an Implementation Strategist at Cariina, you will play a crucial role in our company's success, directly impacting the educational journey of students across the country. Reporting to the CTO/Co-Founder, this role requires a blend of change management expertise, technical proficiency, exceptional communication skills, and a deep commitment to improving educational outcomes. As more school districts join our platform, we require skilled professionals to ensure smooth and timely implementation of our software, maintaining high customer satisfaction and optimizing their operations.Our post-sale department is split into two functions - implementation and success. This role is on the implementation side, acting as the main customer point of contact up until the account has successfully launched. Your primary responsibility will be to onboard client school districts, guiding them through the complexities of implementing Cariina's platform, and your primary KPI will be “speed to launch.” This requires understanding the district’s unique challenges, customizing solutions, and ensuring a seamless transition to our system, managing a portfolio of multiple customers at once. You will act as the bridge between Cariina and our clients, ensuring that our technology not only meets but exceeds their operational needs.This is an in-person role in our Boston, MA office. You must be located in Boston or be willing to relocate for the role, as well as willing to travel to customers for 50% or more of your time once fully ramped.What You'll Do<ul><li>Conduct thorough assessments of client school districts to understand their current operational challenges and objectives.</li><li>Develop and execute detailed implementation strategies tailored to each school district's specific needs, ensuring a successful launch of the Cariina platform.</li><li>Identify key stakeholders within the school districts and work closely with them to secure buy-in, addressing any concerns or resistance to change.</li><li>Provide comprehensive training sessions for school district staff, ensuring they are fully equipped to utilize the platform effectively. Offer ongoing support to address any issues or questions that arise up until the client transitions to a success manager.</li><li>Become an expert in the Cariina platform.</li><li>Shape future product development based on trends in conversations with clients and communicating those needs to our Product team.</li><li>Maintain customer records and update project progress in our CRM.</li><li>Help make complex, technical concepts simple and digestible for our clients.</li><li>Travel as needed to meet with client school districts and ensure successful onboarding.</li></ul>What You Bring<ul><li>Based in Boston (or willing to relocate)</li><li>Minimum 2 years of experience in a customer-facing technical role such as SaaS implementation, POS, account management, or solutions engineering.</li><li>High energy, ambition, and a commitment to providing customers with a white-glove experience.</li><li>Strong persuasion skills, with the ability to communicate convincingly and passionately.</li><li>Outstanding attention to detail.</li><li>Empathy and the capacity to appreciate and relate to a customer’s perspective.</li><li>Exceptional organizational and multitasking abilities, with experience managing timelines across multiple projects at various stages of the project lifecycle.</li><li>Ability to navigate complex challenges independently, creating solutions and strategies with minimal guidance.</li><li>Quick learner who can rapidly grasp new platforms and understand new industries.</li><li>Team-oriented, but also capable of thriving as an individual contributor.</li></ul>What You'll Get<ul><li>Cash compensation range: $80,000 - $110,000, commensurate with experience.</li><li>Comprehensive health, dental, and vision plans for you and your family.</li><li>Ownership in the company (stock options), aligning your success with the company's.</li><li>Any technology that you need to succeed (hardware, software, reading materials, etc).</li><li>Flexible vacation and sick days.</li></ul>Application ProcessInterested candidates are invited to submit their resume. If we are interested in moving forward with your application we will reach out to you to discuss next steps. You will hear from us regardless of whether we decide to move forward or not.Cariina is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

4 Customer Service / Client Services Jobs