Senior Manager-Operation Risk Management, Process Risk Self-Assessment (PRSA)

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At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

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How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

The Operational Risk Management(ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the organization, and oversees risk ownership throughout business units, products, and processes.

The objective of the Operational Risk Management (ORM)Governance team is to oversee and strengthen the organization’s Operational Risk Management (ORM) framework and controls strategy to ensure that governance structures, policies, and procedures are robust, effective, and align with regulatory requirements and best practices.

Operational Risk Management is looking for a Senior Manager of Process Risk Self Assessment (PRSA) to drive development and maintenance of a global internal control framework and governing standards, capabilities, and risk assessment methodologies. This role will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The Senior Manager, Process Risk Self-Assessment (PRSA):

• Contribute to the creation and periodic revision of the PRSA framework to include policies, guidelines, and/or procedures, ensuring they effectively manage risk and comply with evolving regulations and industry standards
• Perform in depth qualitative and quantitative analysis of PRSA results for trends and themes while monitoring established critical issue thresholds; the successful candidate must be able to generate insights and conclusions from voluminous data with a keen attention to detail
• Report on the adoption and consistent application of the PRSA framework across all BUs to verify alignment with the established risk appetite and Key Risk Indicator (KRI) thresholds
• Assist with the maintenance of a centralized risk and control taxonomy which cuts across all operational risk stripes
• Assist with the performance of regular evaluations of PRSA effectiveness, identifying improvement opportunities and overseeing the implementation of enhancements
• Stay abreast of regulatory changes and industry best practices and provide oversight of processes to monitor, evaluate and integrate regulatory changes into PRSA framework & trainings
• Facilitate the development of a strong risk culture throughout the enterprise, emphasizing risk awareness, accountability, and informed risk-taking within the bounds of the risk appetite
• Provide clear guidance and support to BUs in understanding and applying PRSA procedures within their operational activities
• Work closely with other control functions (i.e., Compliance, Legal, and Internal Audit) to ensure an integrated and comprehensive approach to risk governance
• Assist with managing PRSA-related internal communications for enterprise and any PRSA change activities

Qualifications: 

• Bachelor’s degree in Accounting, Information Technology, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
• 6+ Years experience in risk management (e.g., within Risk and/or Audit function) and understands critical operational risk management lifecycle activities
• Experience in at least one of the following: Creating and/or maintaining risk and control self-assessment frameworks including policies, guidelines, and procedures to effectively manage risk and comply with regulations and industry standards; Overseeing the adoption and consistent application of a risk management framework; Performing evaluations of operational risk governance framework’s effectiveness, identifying improvement opportunities and overseeing the implementation of enhancements
• Knowledge of OCC Heightened Standards, Basel Committee on Banking Supervision (BCBS) 239, and other regulatory changes and industry best practices
• Strong analytical and problem-solving skills, with an ability to analyze data, identify root causes and trends, and evaluate risk scenarios effectively
• Excellent qualitative analytical skills
• Project management skills
• Exceptional presentation and communication skills, particularly in the development of compelling and insightful materials for large audiences and leadership
• Experience in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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