Program Manager
The Role
As a Program Manager, you will be responsible for working across the firm to ensure the successful delivery of critical Contact Center transformation initiatives.
In this highly visible and collaborative role, your program management skills and experience including planning, dependency mapping, risk identification/mitigation, ability to work seamlessly across the firm and communication will create the framework to meet modernization commitments.
You are drawn to work that is fast paced, demanding, and deeply rooted in agile principles.
The Expertise and Skills You Bring
- Demonstrated Program Management skills.
- 10 years of related work experience in large Project or Program Management using Agile frameworks and processes.
- A continuous improvement mindset working in an agile environment.
- Scrum @ Scale experience a plus
- Applicants must have strong analytical, organizational and communication skills, conceptual thinking, and problem-solving capabilities. Flexibility and ability to contribute to team are musts.
- Proven situational thinking; analytical, creative, strategic, and tactical thinking where necessary.
- Applying meaningful metrics to planned outcomes to chart progress toward achieving goals.
- Hands on experience delivering complex technical projects requiring collaboration across organizations.
- Experience working with business and technical team members in a matrix environment at all levels.
- Strong relationship building and management skills including diplomacy.
- Ability to influence all levels of the organization.
- Priority management and demonstrated team leadership.
- Strategic thinker and ability to distill complex ambiguous scenarios into simple actionable plans. Ability and flexibility to manage multiple deliverables in a deadline driven environment.
- Experience interacting with and presenting to senior leadership.
- You are energized by working collaboratively to deliver agreed business outcomes, drawing on the expertise of colleagues to inform the approach and remove impediments to making progress.
The Team
Your work will support the growth of Fidelity’s Personal Investing, Workplace, and Institutional businesses by helping enable the strategy of our Contact Center platform in the cloud. Our Mission is to CONNECT clients & associates WHENEVER; WHEREEVER & HOWEVER they want. Our common purpose as an organization is to create better futures for our clients, associates, and Fidelity. We take phenomenal pride in making the world’s most trusted financial expertise accessible at the preference of the client. We strive to empower our clients to make smart financial decisions so they can reach their goals and live the life of their dreams!
At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working”. Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity work location for, 5 consecutive days, every other week. These requirements are subject to change.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at accommodations@fmr.com(opens in a new tab) or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.
Company Overview
Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at FTSJobs.com.
We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.
Information about Fidelity investments
At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.
Fidelity TalentSource’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).
Fidelity Investments and Fidelity TalentSource are equal opportunity employers.